At Redpoint Games (Australian Business Number: 67 144 773 753) (defined here as 'We' or 'Our'), We value your comments, suggestions and feedback. We own and operate multiple products and services (the "Services"). We also run multiple Discord servers, where we may communicate with you.
This policy will let you know:
We are bound by the Australian Privacy Act 1988 (Cth) ("Act") regarding the manner in which We handle your personal information and how We respond to your requests to access and correct it. We also adhere to the principles enshrined in the US Privacy Act (1974) ("US Act").
We will comply with all relevant legislative requirements, and, in the event of any inconsistency, the legislative requirements will override the provisions of this document.
'Personal Information' is information or an opinion that identifies you as an individual.
We do not collect any personal information without your express consent. The information we will collect from your usage of the Services depends on which product or service you are accessing:
Redpoint Games ID offers a cross-platform account system. This system is used by JamHost/EventHost and the Redpoint Games License Manager.
As part of creating and using a Redpoint Games ID account, we collect and store:
Redpoint Games ID discloses your personal information to third-parties when you expressly authorize it. See Disclosure of Personal Information below for details on what information is shared with third-parties.
JamHost provides event hosting for event organisers, and allows them to offer ticket registration and requires that you sign in with a Discord account. As part of accessing the Redpoint Games License Manager, we collect and store:
For event organisers running events, we also collect and store:
If you choose to run the JamCast streaming application on your desktop, we also collect and store:
JamHost discloses your personal information to event organisers when you use JamHost. See Disclosure of Personal Information below for details on what information is shared with event organisers.
The Redpoint Games License Manager requires that you sign in with a Discord account. As part of accessing the Redpoint Games License Manager, we collect and store:
Historically we also collected the following information, but no longer do so. It is currently still stored by the Redpoint Games License Manager, but may be removed in the future:
When you purchase a product on the Unreal Engine Marketplace, we do not store or have access to any personally identifiable information. However, if you choose to access support or source code via the Redpoint Games License Manager, then we collect information in accordance with the section above ("Redpoint Games License Manager").
The EOS Online Subsystem (Free Edition) product uses telemetry to validate your compliance with the Free Edition license agreement. In order to use the EOS Online Subsystem (Free Edition) you will be required to obtain a license key from the Redpoint Games License Manager.
While EOS Online Subsystem (Free Edition) itself does not collect or store personally identifiable information, see the above section ("Redpoint Games License Manager") for information we will collect and store through your required usage of the Redpoint Games License Manager.
When you run UEFS, it will report errors and various logging messages to our error reporting service. In some cases, this data may contain personal information (such as file paths). This information will not be shared with anyone outside Redpoint Games, except where required by law.
When you run Dimension Jump, you will be required to sign into your Discord account. This will add you to our Discord server. Dimension Jump does not store or collect information about your Discord account except for the purpose of adding you to our Discord, and is not kept longer than strictly necessary.
We previously used a self-hosted Listmonk instance for sending out email to mailing lists. As of 15th September 2023, the Listmonk instance has been shutdown and its data deleted. Volunteer groups who used the service for sending emails have migrated to alternative services, and retained the list of email addresses they originally provided.
Sensitive information is information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a professional body, criminal records, health records, or personal gender identification related information.
With the exception of pronouns on your Redpoint ID (which are entirely optional and you do not have to provide them), we will not attempt to obtain nor record any sensitive information.
We will not sell, trade, rent or disclose any of the personal information you provide to us for any reason, without your prior consent, except for the reasons explicitly outlined below. Otherwise, your Personal Information will only be disclosed where required or allowable by law.
Redpoint Games ID may share the following information with third-parties, but only with your express permission through the "OAuth2 authorization flow" where you explicitly grant them access to your data:
You can revoke a third-party's continued access to your personal data at any time at https://id.redpoint.games/authorizations.
In order for event organisers to run events, they must know certain personal details about you. When you use JamHost and view an event, register a ticket for an event or buy a ticket for an event, the following personal information is shared with the event organisers, if you have also provided that information to JamHost or Redpoint Games ID:
If you choose to contribute source code to one or more of our products, you will be required to sign a contributor copyright assignment, which transfers copyright ownership to us. To facilitate this agreement, we use Zoho Sign: a digital signature service.
If you choose to sign the contributor copyright agreement in the Redpoint Games License Manager, the following information will be shared with Zoho Sign to enable the agreement to be signed:
To facilitate business operations, we also store the following information in Xero and Stripe. These providers store customer information on our behalf for business accounting, tax calculations and digital payment purposes. These providers only share information with third parties in very limited circumstances; you can refer to their privacy policies at the bottom of this document.
If you enable access to console platforms on your Redpoint Games License Manager account, we are required to share the following information with console partners as part of our middleware licensing agreements:
Your Personal Information is stored offsite in Google Cloud, in a manner that reasonably protects it from misuse, loss, unauthorised access, modification or disclosure.
All data is encrypted at rest, as outlined here: https://cloud.google.com/security/encryption-at-rest/.
We use Google Cloud Datastore for which the granularity of encryption is outlined here: https://cloud.google.com/security/encryption-at-rest/default-encryption/#granularity_of_encryption_in_each_google_cloud_platform_product.
We don't guarantee website links or policy of authorised third parties and you access those sites at your own risk.
Under the Act you have the right to access the Personal Information We hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please make out your request to us in writing on Discord. We will not charge any fee for your access request, but may charge an administrative fee. Please be aware that to protect the Personal Information in our database, we will require identification from you before releasing any information.
Non-personal information is general, non-identifiable and anonymous information. This class of information doesn't let us know your identity.
Some non-personal information may be gathered while you use the Services for statistical, analytical and research purposes such as the improvement of our Services (for example, bug fixes).
We will always keep this up to date so that you know what information we will collect from you, how we may use it, and when we may disclose it.
Our third-party partners, and their privacy policies are as follows:
We previously used the following third-parties, but no longer do so. For some of these providers, we may have switched from their software-as-a-service offering to a self-hosted offering, in which case Redpoint Games is now the custodian of the relevant data instead of the third-party. In these cases, the privacy policies of the third-parties are no longer applicable.
This Policy may change from time to time. We will notify users of any changes to this Policy by posting of the changes on the Discord. Changes to this Your continued use of the Services after any change has become effective will constitute your acceptance of that change.